Audits on Transit Link to Ensure Transport Fares are Charged According to Public Transport Council-approved Fares

Mr Lim Biow Chuan asked the Minister for Transport whether regular audits are carried out on Transit Link to ensure that transport fares are charged accurately based on fares approved by the Public Transport Council.

The Public Transport Council (PTC), the Land Transport Authority (LTA), TransitLink and public transport operators are responsible for the implementation of public transport fares in the system. TransitLink is the appointed service provider for ticketing services.

Based on the current process for the opening of new MRT stations and Fare Review Exercises, the transport fares that have been approved by PTC will be reviewed by TransitLink and public transport operators before the fare table is updated into the ticketing system. Checks are done to ensure that the new fares are correctly implemented at all stations. TransitLink also conducts regular audits on its systems and processes, including fare collection.