LPA Form 1 Applications Aborted Due To Office of the Public Guardian's Online Portal Issues

Assoc Prof Jamus Jerome Lim asked the Minister for Social and Family Development (a) how many Lasting Power of Attorney Form 1 applications were aborted or unsuccessful due to issues with the Office of the Public Guardian’s online portal or SingPass; and (b) what measures have been or will be implemented to ensure such issues do not prevent applications before the fee waiver expires on 31 March 2026.

The Office of the Public Guardian (OPG) is unable to track the number of aborted or unsuccessful Lasting Power of Attorney (LPA) Form 1 applications. Members of public may not report to OPG when they abort an application or encounter technical problems. If the OPG Online system (OPGO) is unavailable for prolonged periods, donors can submit a hardcopy LPA application. If needed, they can seek help in filling up the forms at ServiceSG centres.

To improve system resilience, OPG has implemented measures, such as building OPGO on the Government Commercial Cloud and increasing database capacity, in anticipation of surges in application volume before the fee waiver expiry. We will continue to explore measures to improve system resilience as needed.