Cleanliness and Hygiene Standards in Hotels Deployed as COVID-19 Quarantine Facilities and Feedback Avenues and Support Available to Persons under Quarantine

Dr Tan Wu Meng asked the Minister for National Development (a) what cleanliness and hygiene standards apply to hotels deployed as COVID-19 quarantine facilities; and (b) what avenues of feedback and support are available to persons staying at such facilities who are concerned about cleanliness and hygiene.

Hotels deployed as COVID-19 quarantine facilities are required to regularly clean their premises and guestrooms in line with standards set by MOH to safeguard the health of its staff and the Persons Under Quarantine. The standards specify the regularity and type of cleaning for each setting and situation to minimise transmission risk of COVID-19 within these facilities and into the community.

MND conducts regular audits to ensure hotels comply with these standards and highlight specific areas for improvement. In addition, MND shares good practices and measures with its stakeholders to ensure that a high cleanliness and hygiene standard is observed across all quarantine facilities. Persons staying at quarantine facilities may provide feedback on cleanliness and hygiene matters directly to the hotel front desk or MOH’s Quarantine Order Agent hotline. All feedback will be assessed by MOH and MND thoroughly and the appropriate follow-up actions will be taken.