Average Processing Time for Bus Travellers at Land Checkpoints

On average, QR code clearance and passport clearance at the bus halls of the land checkpoints take approximately 10 seconds and 13 seconds respectively.

All Automated Border Clearance System lanes at the bus halls are enabled for both QR code and passport clearance. The lanes will be designated to offer QR code clearance only if there is an operational need to do so.

Thank you for the reply. Does the Immigration and Checkpoints Authority (ICA) change the percentage of clearance lanes that are QR only during peak hours, or when there are a lot of travellers who may not have downloaded the MyICA Mobile app, such as leisure or elderly travellers? And what steps is the ICA taking to encourage downloading of MyICA Mobile app for QR code clearance?

I thank the Member for the two questions. Firstly, in terms of all the lanes, as I have said earlier my response, all the lanes are enabled for QR code and passport clearances. We are still in the process of encouraging more members of public to use QR code, because QR code clearance is faster than passport clearance.

We do find that having to designate, perhaps QR code only or passport only clearances is not the most practicable, because there are certain members of public who may not have gotten the QR code application done properly and actually, the process of going back to using only passport takes even longer.

I reassure the Member of the House that the ICA is constantly reviewing our operational processes to ensure that checkpoint operations are smooth and that we will do as much as we can to enhance the traveller experience. All these, taking into account the need to balance and make sure that we do not compromise border security.