One-stop Digital Reporting System for Wrongful Delivery of Letters from Government Agencies

Mr Murali Pillai asked the Minister for Home Affairs whether ICA can provide a one-stop digital reporting system to enable home owners to report the receipt of letters from Government agencies that are addressed to persons who are not residing in their homes so that steps can be taken to stop mailing letters to these non-resident persons at the reported addresses.

The public can report letters from government agencies addressed to persons who are not residing at the address to ICA using the ICA’s online feedback form. The public can also email ICA or call the ICA hotline.

ICA will share these outdated addresses with other Government agencies, so that they can take steps to stop sending letters to these addresses.