Review of Grab's Upfront Cash Programme Offered to Delivery Riders

Ms Foo Mee Har asked the Minister for Law (a) whether the Ministry will review Grab's Upfront Cash Programme offered to their delivery riders to determine whether the administrative charges are reasonable; and (b) how do the charges compare to rates offered by moneylenders and banks for unsecured lending.

Grab's Upfront Cash Programme has been brought to the attention of the Ministry of Law. We are engaging Grab to find out more about this programme. Let me provide a brief description of the UCP based on what we have gathered from Grab.

The UCP is a programme offered to selected Grab's third party service providers, which include GrabCar and GrabTaxi drivers and delivery partners. These service providers derive their income from two sources. First, they earn fees paid directly by users. Second, Grab pays out incentives when they complete certain requirements. For example, a delivery partner may earn an incentive upon completing a certain number of trips within a stipulated time period. Under the UCP, such a selected delivery partner can request to receive their incentive payments in advance, before completing the requirements. If Grab accedes to such requests, it charges the delivery partner an upfront administrative fee before disbursing the balance incentive payment.

The Member asked how the charges for Grab's UCP compares. As there are differences in the features, terms and conditions of various products, we would like to caution against making direct comparisons. Nevertheless, let me share briefly the rates offered by Grab. According to Grab, the administrative fee ranges from 5% to 10% of the advance incentive payments granted, and no further fees or interest charges are imposed. Under the regulatory framework for moneylending, licensed moneylenders are permitted to charge an upfront administrative fee of not more than 10% of the loan principal, as well as a nominal interest of up to 4% per month and other prescribed fees. Banks offer a wide range of credit products and charges vary, according to the tenor, risk and other features of the product concerned.

We will study further with Grab before assessing what measures need to be taken. We strongly encourage individuals to review the terms of the UCP carefully and assess their ability to complete the requirements and meet the financial commitments before participating in the programme.