Complaints to Council of Estate Agencies about Property Agents

Debated in Parliament on 6 May 2019.

Summary written by AI (learn more)

Between 2016 and 2018, the Council of Estate Agencies received 2,489 complaints against property agents, averaging 830 per year, primarily concerning service quality, unprofessionalism, misleading advertisements, and misconduct such as failure to declare conflicts of interest.
The disciplinary actions taken included court prosecutions resulting in 23 salespersons being convicted and fined, while the CEA’s Disciplinary Committee imposed financial penalties and suspensions on six agents and 42 salespersons.
Approximately 700 warning letters were issued for minor infractions as part of the enforcement measures by the Council.

Questions identified by AI (learn more)

Full Transcript

Rahayu Mahzam

Ms Rahayu Mahzam asked the Minister for National Development over the past three years (a) how many complaints have been made to the Council of Estate Agencies (CEA) about property agents; (b) what is the nature of the complaints made; and (c) how many property agents have been sanctioned by CEA for misconduct.

Lawrence Wong

Between 2016 and 2018, the Council for Estate Agencies (CEA) received a total of 2,489 complaints against estate agents and salespersons, or an average of about 830 each year.

Most of the complaints related to service quality and unprofessionalism, such as no-show at appointments. CEA also received complaints on potentially misleading or inaccurate advertisements, and complaints on alleged misconduct, such as failure to declare conflict of interest.

There are three courses of action that CEA can take to punish errant estate agents and salespersons – Court prosecution, action by CEA's Disciplinary Committee, or the issuance of warning letters. Over the past three years,

a. 23 salespersons were convicted in court for offences such as the illegal handling of transaction monies, and were fined.

b. CEA's Disciplinary Committee took action against six estate agents and 42 salespersons for misconduct such as failure to conduct their work with due diligence. The Disciplinary Committee meted out financial penalties, and suspended the salespersons' registration status.

c. Finally, about 700 warning letters were issued to deal with minor infractions.

Summary written by AI (learn more)

Between 2016 and 2018, the Council of Estate Agencies received 2,489 complaints against property agents, averaging 830 per year, primarily concerning service quality, unprofessionalism, misleading advertisements, and misconduct such as failure to declare conflicts of interest.
The disciplinary actions taken included court prosecutions resulting in 23 salespersons being convicted and fined, while the CEA’s Disciplinary Committee imposed financial penalties and suspensions on six agents and 42 salespersons.
Approximately 700 warning letters were issued for minor infractions as part of the enforcement measures by the Council.

Questions identified by AI (learn more)

Complaints to Council of Estate Agencies about Property Agents | PAPERCUTS

Complaints to Council of Estate Agencies about Property Agents

Debated in Parliament on 6 May 2019.

Summary written by AI (learn more)

Between 2016 and 2018, the Council of Estate Agencies received 2,489 complaints against property agents, averaging 830 per year, primarily concerning service quality, unprofessionalism, misleading advertisements, and misconduct such as failure to declare conflicts of interest.
The disciplinary actions taken included court prosecutions resulting in 23 salespersons being convicted and fined, while the CEA’s Disciplinary Committee imposed financial penalties and suspensions on six agents and 42 salespersons.
Approximately 700 warning letters were issued for minor infractions as part of the enforcement measures by the Council.

Questions identified by AI (learn more)

Full Transcript

Rahayu Mahzam

Lawrence Wong

Between 2016 and 2018, the Council for Estate Agencies (CEA) received a total of 2,489 complaints against estate agents and salespersons, or an average of about 830 each year.

a. 23 salespersons were convicted in court for offences such as the illegal handling of transaction monies, and were fined.

c. Finally, about 700 warning letters were issued to deal with minor infractions.

Summary written by AI (learn more)

Between 2016 and 2018, the Council of Estate Agencies received 2,489 complaints against property agents, averaging 830 per year, primarily concerning service quality, unprofessionalism, misleading advertisements, and misconduct such as failure to declare conflicts of interest.
The disciplinary actions taken included court prosecutions resulting in 23 salespersons being convicted and fined, while the CEA’s Disciplinary Committee imposed financial penalties and suspensions on six agents and 42 salespersons.
Approximately 700 warning letters were issued for minor infractions as part of the enforcement measures by the Council.

Questions identified by AI (learn more)

Complaints to Council of Estate Agencies about Property Agents

Summary

Questions Identified

Full Transcript

Rahayu Mahzam

Lawrence Wong

Summary

Questions Identified

Complaints to Council of Estate Agencies about Property Agents

Summary

Questions Identified

Full Transcript

Rahayu Mahzam

Lawrence Wong

Summary

Questions Identified