Telecommunication Outages in Past Three Years

Debated in Parliament on 20 Nov 2018.

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Joan Pereira inquired about the number of telecommunication outages in the past three years and the measures to prevent them.
S Iswaran stated that telecommunication outages have averaged 10 per year since 2016, mainly due to cable cuts by contractors or network faults.
The Ministry and IMDA work with operators to ensure service quality through audits, contractor education, and penalties for non-compliance or slow service restoration.
IMDA requires operators to audit networks regularly to align with international best practices and penalises those contributing to outages.

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Joan Pereira

Ms Joan Pereira asked the Minister for Communications and Information (a) how many telecommunication outages have occurred in the past three years; and (b) what measures has the Ministry put in place to prevent the occurrences of these outages.

S Iswaran

A reliable and resilient telecommunication network is critical to our Smart Nation ambitions. That is why the Ministry of Communications and Information (MCI) and the Infocommunications Media Development Authority (IMDA) work with key telecommunication operators to ensure good service quality, including through IMDA's Quality of Service frameworks.

Since 2016, the number of telecommunication outages has averaged 10 outages each year. These outages were mostly due to cable cuts by contractors, or faults in the telecommunication networks.

MCI and IMDA have taken measures to minimise the risk of outages. IMDA requires key telecommunication operators to regularly audit their networks to ensure that they are on par with international best practices. IMDA also educates contractors to avoid cable cuts when carrying out earthworks. IMDA also penalises telecommunication operators which contribute to outages, or which fail to restore disrupted services quickly.

Summary written by AI (learn more)

Joan Pereira inquired about the number of telecommunication outages in the past three years and the measures to prevent them.
S Iswaran stated that telecommunication outages have averaged 10 per year since 2016, mainly due to cable cuts by contractors or network faults.
The Ministry and IMDA work with operators to ensure service quality through audits, contractor education, and penalties for non-compliance or slow service restoration.
IMDA requires operators to audit networks regularly to align with international best practices and penalises those contributing to outages.

Questions identified by AI (learn more)

Telecommunication Outages in Past Three Years

Debated in Parliament on 20 Nov 2018.

Summary written by AI (learn more)

Joan Pereira inquired about the number of telecommunication outages in the past three years and the measures to prevent them.
S Iswaran stated that telecommunication outages have averaged 10 per year since 2016, mainly due to cable cuts by contractors or network faults.
The Ministry and IMDA work with operators to ensure service quality through audits, contractor education, and penalties for non-compliance or slow service restoration.
IMDA requires operators to audit networks regularly to align with international best practices and penalises those contributing to outages.

Questions identified by AI (learn more)

Full Transcript

Joan Pereira

S Iswaran

Since 2016, the number of telecommunication outages has averaged 10 outages each year. These outages were mostly due to cable cuts by contractors, or faults in the telecommunication networks.

Summary written by AI (learn more)

Joan Pereira inquired about the number of telecommunication outages in the past three years and the measures to prevent them.
S Iswaran stated that telecommunication outages have averaged 10 per year since 2016, mainly due to cable cuts by contractors or network faults.
The Ministry and IMDA work with operators to ensure service quality through audits, contractor education, and penalties for non-compliance or slow service restoration.
IMDA requires operators to audit networks regularly to align with international best practices and penalises those contributing to outages.

Questions identified by AI (learn more)

Telecommunication Outages in Past Three Years | PAPERCUTS

Telecommunication Outages in Past Three Years

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Questions Identified

Full Transcript

Joan Pereira

S Iswaran

Summary

Questions Identified

Telecommunication Outages in Past Three Years

Summary

Questions Identified

Full Transcript

Joan Pereira

S Iswaran

Summary

Questions Identified