Pre-ticked Boxes for Purchase of Additional Goods and Services in Online Transactions

Ms Joan Pereira asked the Minister for Trade and Industry whether pre-ticked boxes for purchase of additional goods and services or seeking consent from consumers in online transactions can be made illegal.

In general, the Government adopts a balanced approach of supporting a pro-enterprise environment and safeguarding consumers' interest. Consumers are encouraged to take steps to protect themselves before making their purchases. This would include checking the terms and conditions of contracts which they are about to enter into; what they are paying for; and the supplier’s refund policies. If consumers are unsure about any terms and conditions, they are encouraged to clarify with the suppliers. Suppliers should also be upfront and transparent with consumers about material terms and conditions in their agreements so consumers can make an informed decision.

If consumers have reason to believe that the suppliers have engaged in unfair trading practices, they can approach the Consumers Association of Singapore (CASE) with details of these practices for CASE to assist them in seeking redress from the suppliers. The Consumer Protection (Fair Trading) Act (CPFTA) protects consumers against errant retailers which engage in unfair trading practices, including attempts to conceal information or mislead consumers. Under CPFTA, CASE can invite suppliers to cease their unfair practices through a Voluntary Compliance Agreement. The Competition and Consumer Commission of Singapore, as the administering agency of CPFTA, is also empowered with investigation and enforcement powers to take action against errant retailers who persist in unfair practices.

We note the Member's suggestion regarding pre-ticked boxes and will study it further, taking into account feedback from relevant stakeholders and global best practices.