Top-up of EZ-link Cards at Passenger Service Centre of MRT Stations

Er Dr Lee Bee Wah asked the Minister for Transport (a) why are EZ Link cardholders not allowed to top up their cards at the Passenger Service Centre (PSC) in MRT stations; (b) whether LTA is aware that not all MRT stations have General Ticketing Machines (GTM) for cardholders to top up; and (c) why is there no notes-changing service at the PSC for commuters and tourists who do not want to top up $50 on their fare card.

All Mass Rapid Transit and Light Rail Transit stations have General Ticketing Machines (GTM) which accept cash top-ups in all common note denominations. Hence, the Passenger Service Centres (PSCs) do not provide cash top-ups.

We encourage commuters to adopt e-payment modes at GTMs. With e-payment, commuters can avoid the hassle of preparing exact change for cash top-ups or queuing to withdraw cash from ATMs. It has also allowed PSC staff to focus on their core function of ensuring smooth and safe operations at our rail stations. This will help our operators provide better service in an efficient manner.