Complaints against Managing Agents of Management Corporations of Strata Titles

Mr Zainal Sapari asked the Minister for National Development (a) whether there is an increasing trend over the last five years on the number of complaints received by BCA on managing agents of Management Corporations of Strata Title (MCSTs) over their non-delivery of service or compliance; and (b) whether there are processes in place to ensure only managing agents of MCSTs with the necessary credentials are allowed to operate their business.

We have not seen an increase in the number of complaints received about service standards of managing agents (MAs). The Building and Construction Authority (BCA) receives about 30 cases of such feedback annually. This number has been consistent over the last five years.

Management Corporation Strata Titles (MCSTs) have the flexibility to appoint MA firms that best serve their needs. To aid them in their choice, MCSTs can select from a list of MA firms accredited under the voluntary Accredited Managing Agent (AMA) scheme. This scheme is jointly administered by two industry associations: the Singapore Institute of Surveyors and Valuers, and the Association of Property and Facility Managers. Accredited firms are required to have staff who are trained in recognised estate or building management courses, and who also possess sufficient experience and knowledge in property and strata management.

To help raise the overall competency of MAs, the BCA Academy also offers courses covering the strata management framework and relevant rules and regulations. We encourage MAs to make use of these training opportunities.