Actual Experience of Mobile Subscribers

Debated in Parliament on 14 Apr 2014.

Summary written by AI (learn more)

Lee Li Lian questioned whether IDA's published drop call rates accurately reflect what mobile subscribers experience and what measures ensure alignment with actual experience.
IDA determines drop call rates by auditing mobile operators' network traffic logs, citing examples from August 2013 where rates were 0.27% for M1 and StarHub and 0.41% for SingTel.
The minister stated that since these figures are derived from the total set of network transactions, they measure the actual experience of subscribers on the ground for that month.

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Lee Li Lian

Ms Lee Li Lian asked the Minister for Communications and Information in light of drop call rates published by IDA which state that subscribers should only experience 2.7 to 4.1 dropped calls for every 1,000 phone calls that they make (a) whether this accurately reflects what subscribers are experiencing on the ground; and (b) what measures are taken to ensure that the results are in line with actual experience.

Page: 115

Assoc Prof Dr Yaacob Ibrahim

IDA determines the drop call rates by auditing the mobile operators' respective network traffic logs. For example, in August 2013, the drop call rates on the operators' network were 0.27% (for M1 and StarHub) and 0.41% (for SingTel). Since the figures are derived from total set of network transactions, they are measuring the actual experience of the subscribers on the ground for that month.

Summary written by AI (learn more)

Lee Li Lian questioned whether IDA's published drop call rates accurately reflect what mobile subscribers experience and what measures ensure alignment with actual experience.
IDA determines drop call rates by auditing mobile operators' network traffic logs, citing examples from August 2013 where rates were 0.27% for M1 and StarHub and 0.41% for SingTel.
The minister stated that since these figures are derived from the total set of network transactions, they measure the actual experience of subscribers on the ground for that month.

Questions identified by AI (learn more)

Actual Experience of Mobile Subscribers | PAPERCUTS

Actual Experience of Mobile Subscribers

Debated in Parliament on 14 Apr 2014.

Summary written by AI (learn more)

Lee Li Lian questioned whether IDA's published drop call rates accurately reflect what mobile subscribers experience and what measures ensure alignment with actual experience.
IDA determines drop call rates by auditing mobile operators' network traffic logs, citing examples from August 2013 where rates were 0.27% for M1 and StarHub and 0.41% for SingTel.
The minister stated that since these figures are derived from the total set of network transactions, they measure the actual experience of subscribers on the ground for that month.

Questions identified by AI (learn more)

Full Transcript

Lee Li Lian

Page: 115

Assoc Prof Dr Yaacob Ibrahim

Summary written by AI (learn more)

Lee Li Lian questioned whether IDA's published drop call rates accurately reflect what mobile subscribers experience and what measures ensure alignment with actual experience.
IDA determines drop call rates by auditing mobile operators' network traffic logs, citing examples from August 2013 where rates were 0.27% for M1 and StarHub and 0.41% for SingTel.
The minister stated that since these figures are derived from the total set of network transactions, they measure the actual experience of subscribers on the ground for that month.

Questions identified by AI (learn more)

Actual Experience of Mobile Subscribers

Summary

Questions Identified

Full Transcript

Lee Li Lian

Assoc Prof Dr Yaacob Ibrahim

Summary

Questions Identified

Actual Experience of Mobile Subscribers

Summary

Questions Identified

Full Transcript

Lee Li Lian

Assoc Prof Dr Yaacob Ibrahim

Summary

Questions Identified