Taxi Queue Management System at Changi Airport

Debated in Parliament on 16 Sep 2013.

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Ang Hin Kee asked the Ministry for Transport to consider reviewing and redesigning the existing taxi queue management system at Changi Airport for the new "Project Jewel" and to better leverage technology for faster taxi access.
Lui Tuck Yew stated that CAAS requires the airport operator to maintain high standards, with 90% of passengers clearing queues within 10 minutes, and that CAG is reviewing the system to handle increased traffic from the Terminal 1 expansion and Project Jewel.
CAG is planning to increase taxi holding area capacity, enhance safety, and add more taxi pick-up bays at Terminal 1 and Project Jewel to serve commuters adequately.
To improve taxi access, CAG has launched the "Cabs@Changi" mobile app to provide real-time information to drivers, with over 10,000 downloads, and is partnering with taxi associations and companies to offer incentives like free coffee and lucky draws to attract more taxis to the airport.

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Ang Hin Kee

Mr Ang Hin Kee asked the Minister for Transport (a) whether the Ministry will consider reviewing and redesigning the existing taxi queue management system at the Changi Airport for the new "Project Jewel"; and (b) whether the existing taxi queue system can better tap on technology to help tourists and commuters have easier and faster access to taxis at the airport.

Lui Tuck Yew

The Civil Aviation Authority of Singapore (CAAS) requires the Changi Airport operator, Changi Airport Group (CAG), to maintain a good standard of taxi services at Changi Airport. For example, CAAS requires that 90% of passengers clear the taxi queue within 10 minutes of waiting.

CAG is currently reviewing the taxi queue management system to ensure that it can adequately serve the higher number of commuters when the Terminal 1 expansion and Project Jewel development are completed. For example, it will study measures to increase the capacity of the taxi holding areas and to enhance safety within the airport roadway system. CAG is also planning to increase the number of taxi pick-up bays to adequately serve the commuters at Terminal 1 and the Project Jewel complex.

To help airport users have easier and faster access to taxis at Changi Airport, CAG has been leveraging on technology to better match taxi demand and supply. For instance, to complement the taxi information display system that has been installed at Airport Boulevard, CAG has introduced a new free mobile application, Cabs@Changi, which disseminates information such as the number of arriving flights and the number of taxis in the taxi holding areas to taxi drivers on a real-time basis. At present, there have been more than 10,000 downloads of Cabs@Changi.

CAG is also working with key partners such as the National Taxi Association and the taxi companies to introduce initiatives to attract more taxis to the airport. These include providing free coffee and festive giveaways, as well as organising lucky draws to encourage taxi drivers to come to Changi Airport.

Page: 135

Summary written by AI (learn more)

Ang Hin Kee asked the Ministry for Transport to consider reviewing and redesigning the existing taxi queue management system at Changi Airport for the new "Project Jewel" and to better leverage technology for faster taxi access.
Lui Tuck Yew stated that CAAS requires the airport operator to maintain high standards, with 90% of passengers clearing queues within 10 minutes, and that CAG is reviewing the system to handle increased traffic from the Terminal 1 expansion and Project Jewel.
CAG is planning to increase taxi holding area capacity, enhance safety, and add more taxi pick-up bays at Terminal 1 and Project Jewel to serve commuters adequately.
To improve taxi access, CAG has launched the "Cabs@Changi" mobile app to provide real-time information to drivers, with over 10,000 downloads, and is partnering with taxi associations and companies to offer incentives like free coffee and lucky draws to attract more taxis to the airport.

Questions identified by AI (learn more)

Taxi Queue Management System at Changi Airport | PAPERCUTS

Taxi Queue Management System at Changi Airport

Debated in Parliament on 16 Sep 2013.

Summary written by AI (learn more)

Ang Hin Kee asked the Ministry for Transport to consider reviewing and redesigning the existing taxi queue management system at Changi Airport for the new "Project Jewel" and to better leverage technology for faster taxi access.
Lui Tuck Yew stated that CAAS requires the airport operator to maintain high standards, with 90% of passengers clearing queues within 10 minutes, and that CAG is reviewing the system to handle increased traffic from the Terminal 1 expansion and Project Jewel.
CAG is planning to increase taxi holding area capacity, enhance safety, and add more taxi pick-up bays at Terminal 1 and Project Jewel to serve commuters adequately.
To improve taxi access, CAG has launched the "Cabs@Changi" mobile app to provide real-time information to drivers, with over 10,000 downloads, and is partnering with taxi associations and companies to offer incentives like free coffee and lucky draws to attract more taxis to the airport.

Questions identified by AI (learn more)

Full Transcript

Ang Hin Kee

Lui Tuck Yew

Page: 135

Summary written by AI (learn more)

Ang Hin Kee asked the Ministry for Transport to consider reviewing and redesigning the existing taxi queue management system at Changi Airport for the new "Project Jewel" and to better leverage technology for faster taxi access.
Lui Tuck Yew stated that CAAS requires the airport operator to maintain high standards, with 90% of passengers clearing queues within 10 minutes, and that CAG is reviewing the system to handle increased traffic from the Terminal 1 expansion and Project Jewel.
CAG is planning to increase taxi holding area capacity, enhance safety, and add more taxi pick-up bays at Terminal 1 and Project Jewel to serve commuters adequately.
To improve taxi access, CAG has launched the "Cabs@Changi" mobile app to provide real-time information to drivers, with over 10,000 downloads, and is partnering with taxi associations and companies to offer incentives like free coffee and lucky draws to attract more taxis to the airport.

Questions identified by AI (learn more)

Taxi Queue Management System at Changi Airport

Summary

Questions Identified

Full Transcript

Ang Hin Kee

Lui Tuck Yew

Summary

Questions Identified

Taxi Queue Management System at Changi Airport

Summary

Questions Identified

Full Transcript

Ang Hin Kee

Lui Tuck Yew

Summary

Questions Identified