Oversight of Issues Related To Payment and Incentive Schemes between Platform Operators and Platform Worker Associations

Mr Pritam Singh asked the Minister for Manpower (a) how does the Ministry intend to oversee the development of industry-wide principles for issues related to payment and/or incentive schemes between Platform Operators and Platform Worker Associations; and (b) when will these principles be made public.

The Platform Workers Trilateral Group agreed that platform work associations and platform operators are best placed to discuss and address issues related to payment and incentive schemes on a bilateral basis. As each platform operator has a unique business model with its own payment and incentive schemes, bilateral discussions allow both parties to raise platform-specific issues that are most relevant to the platform workers concerned. This approach builds on the formalisation of platform work associations' representation of platform workers under the Platform Workers Act.

To guide platform work associations and platform operators in their bilateral discussions, the National Trades Union Congress (NTUC), platform work associations and major platform operators have agreed on a set of industry-wide principles related to payment and incentive schemes. The three principles, which cover fair earnings, visibility on structural changes to incentive schemes and reasonable incentive structures were announced by NTUC on 11 September 2025.