Debated in Parliament on 14 Jan 2013.
Mr Zaqy Mohamad asked the Minister for National Development (a) whether the Ministry will consider setting up a one-stop centre consisting of HDB and the CPF Board within HDB Hub and the HDB branches; and (b) how can HDB and the CPF Board work better to help HDB flat owners, prospective buyers and sellers improve their accessibility to assistance without having them shuttle to and from the branches of HDB and CPF Board.
HDB does provide one-stop housing services to flat owners for CPF-related transactions at HDB Hub, HDB's 21 Branches and four Service Centres island-wide. These services include CPF withdrawal and refunds for mortgage loans, upgrading costs, new/resale flat transactions, and applications for Home Protection Insurance. The transactions are processed directly by HDB without flat owners, prospective buyers and sellers having to shuttle between HDB’s and CPF Board's offices. Customers can check their essential CPF information, such as CPF account balances, at HDB's e-Lobbies.
At the recent launch of the Silver Housing Bonus and Enhanced Lease Buyback Scheme, HDB and CPF Board also jointly launched a Call Centre hotline and enquiry counters at the HDB Hub to handle all enquiries pertaining to these schemes.
HDB and CPF Board will continue to work closely to streamline their inter-agency processes as part of their service improvement efforts.
Page: 156
PAPERCUTS