Effect of Deliveroo's Exit on Platform Work Economy, and Worker Earnings, Conditions and Welfare

Assoc Prof Kenneth Goh asked the Minister for Manpower (a) whether the Ministry is assessing whether Deliveroo's exit from Singapore has reduced platform workers' choice of operators; and (b) if so, whether this has affected their bargaining power, earnings, incentives or working conditions.

With the exit of Deliveroo from Singapore, platform workers can take jobs from the remaining 17 platform operators (POs) currently providing delivery services in Singapore.

The National Trades Union Congress, platform work associations (PWAs) and POs had jointly developed a set of industry-wide principles in 2025 that cover fair earnings and safe incentives schemes for platform work. Platform workers who have concerns on payment rates, benefits and terms of service can directly raise their concerns with their POs or their PWAs, which can take the lead in discussions with POs on their behalf, taking reference from the industry principles.