Clarification by Minister for Digital Development and Information

(a)  Around the world, if we look at various jurisdictions, we do not know of anyone that require telcos to make compensation for service disruptions. [Please refer to ​"Causes and Follow-up Actions for March 2026 Disruptions on Singtel’s Mobile Network", Official Report, 7 April 2026, Vol 96, Issue 27, Oral Answers to Questions section.]

(b) He may be referring to individual consumers and when he talks about some European jurisdictions, we are only aware of the United Kingdom and Germany having in place arrangements that he may be referring to. In these two countries, the regulators require compensation, but the scope is quite limited, such as for loss of service for broadband or landline only, which the incidents that took place in March for Singtel would also not have qualified.  [ Please refer to "Causes and Follow-up Actions for March 2026 Disruptions on Singtel’s Mobile Network", Official Report, 7 April 2026, Vol 96, Issue 27, Oral Answers to Questions section.]

*Written statement by Mrs Josephine Teo circulated with leave of the Speaker in accordance with Standing Order No 29(5):*

I wish to make the following factual corrections to my statements made during Question Time at the Sitting on 7 April 2026. My statements should read as follows:

(a) Around the world, if we look at various jurisdictions, we know of a few that require telcos to make compensation for service disruptions.

(b) He may be referring to individual consumers and when he talks about some European jurisdictions, we are aware of some countries such as the United Kingdom and Germany having in place arrangements that he may be referring to. In these two countries, the regulators require compensation, but the scope is quite limited. In the United Kingdom, it is for loss of service for broadband or landline only, which the incidents that took place in March for Singtel would also not have qualified