Ensuring Work Pass Holders in Customer-facing Roles are Equipped with Basic Level of English Language Proficiency

Mr Fadli Fawzi asked the Minister for Manpower (a) whether the Government will consider implementing rules to ensure that holders of Work Passes in customer-facing roles are equipped with a basic level of proficiency in the English language; and (b) if not, why not.

The Government does not impose English language proficiency requirements for Work Pass holders. It is more appropriate for employers to determine the level of language proficiency required, which is no different from other job requirements, based on their business needs.