Regulation of Large Parcel Sorting and Delivery Practices by Courier Companies in Residential Areas

Mr Liang Eng Hwa asked the Minister for Digital Development and Information (a) whether IMDA will step up industry regulation of courier companies in the way they sort and deliver large parcels in residential areas; and (b) whether IMDA will set out best practices for parcel deliveries for courier companies to comply with.

Courier service is not a regulated service unlike postal services, which the Infocomm Media Development Authority regulates because it is an essential service.

Nonetheless, the Government has been working with industry partners on best-practice guides to support courier companies in improving the efficiency of their last-mile deliveries in residential areas. For example, the Singapore Logistics Association, with support from Enterprise Singapore, the Land Transport Authority (LTA) and Urban Redevelopment Authority (URA), published a Best Practice Guide for Last-mile Delivery (Condominiums) to help improve the delivery experience within condominiums. URA and LTA are looking to develop similar guides for different development typologies.