Use of AI Tools to Support Crafting of Civil Service Responses to Residents

Ms Valerie Lee asked the Minister for Digital Development and Information (a) whether frontline civil servants engaging with residents utilise artificial intelligence (AI) tools to support the crafting of responses that are accurate, meaningful and tactful; and (b) if so, what safeguards govern the use of such AI tools.

Public officers use artificial intelligence (AI) tools to more effectively serve the public. They are equipped with AI literacy, to understand the risks and benefits of AI.

The Government takes seriously the trust of residents in our interactions. Before they are deployed for public officers' use, AI tools are rigorously assessed, undergo safety and accuracy testing and meet data security requirements.

Officers remain responsible for the replies they draft, even if aided by AI tools. They are not permitted to enter sensitive or classified information into unapproved AI systems, in line with Government information technology security policies. We will continue to monitor how these tools perform, learn from our experience and strengthen our practices.