Investigations into Disruptions to Mobile, Broadband and Subscription Television Services in 2024

Mr Saktiandi Supaat asked the Minister for Digital Development and Information (a) whether the Infocomm Media Development Authority (IMDA) has concluded its investigations into the disruptions to mobile, broadband and subscription television services in 2024; (b) if not, when does the IMDA expect to conclude such investigations and whether the findings will be made public; and (c) what actions have been taken against the service operators thus far, in respect of such disruptions.

The Infocomm Media Development Authority's (IMDA's) investigations into the disruptions which occurred in late-2024 are ongoing. Once investigations are complete, IMDA will publish on its website the findings of key incidents, including lessons that can be learnt to prevent recurrence. IMDA will also take firm enforcement action should the investigations reveal lapses on the part of the service providers. This can include the imposition of financial penalties and directions to remedy gaps.

For more information on IMDA's preliminary findings and treatment of the late-2024 disruptions, Members may refer to the Ministry of Digital Development and Information's responses to similar Parliamentary Questions at the 11 and 12 November 2024 Parliament Sittings. [Please refer to "Root Causes for Singtel's Recent Outage, Impact of Disruption to Essential Services and Measures to Ensure Telecom Operational Continuity and Resilience", Official Report, 11 November 2024, Vol 95, Issue 145, Oral Answers to Questions section; and "Penalties for Service Outages that Affected Mobile Network, Broadband Internet and Subscription Television Services in 2024", Official Report, 12 November 2024, Vol 95, Issue 146, Written Answers to Questions for Oral Answer not Answered by End of Question Time section.]