Changes in Commuters' Journey Time and Fares Paid When Public Bus Service is Withdrawn, Shortened or Rerouted

Mr Gerald Giam Yean Song asked the Minister for Transport when a public bus service is withdrawn, shortened or rerouted (a) whether the Ministry conducts a post-implementation review of changes in commuters’ total journey time and fares paid, including for seniors and persons with disabilities; (b) within what timeframe such reviews are completed; and (c) what indicators or feedback thresholds trigger service reinstatements or adjustments to replacement arrangements.

Bus services are adjusted to serve new needs or in response to changes in commuter travel patterns and feedback. The availability of alternative services, as well as the impact on travel times and fares paid by affected commuters, are taken into consideration when routes are amended.

The Land Transport Authority continually monitors ridership and passenger loading on all public bus services, including alternative services plying the same corridor after a route is amended. Where necessary, the frequency and capacity of amended routes and alternative services are improved to ensure that commuters affected by service adjustments continue to have good travel options.