Accessibility of eServices Portal for Workers on Special Pass Who Cannot Hold a Singpass Account

Mr Louis Ng Kok Kwang asked the Minister for Manpower (a) whether workers who are on Special Pass issued for a specific purpose, such as assisting in investigation, attending Court and for stateless persons residing in Singapore can hold a Singpass account; and (b) if not, how can workers who are on Special Pass access the Ministry's eServices portal, to check the status of any ongoing salary or work injury claims.

Migrant workers issued with Special Passes by the Ministry of Manpower have access to Singpass accounts. They can track the status of their salary or work injury claims via the Employment Practices and Progressive Workplaces Shared Platform (EmPOWER) online.

Stateless persons issued with Special Passes by the Immigration and Checkpoints Authority to reside in Singapore do not have Singpass accounts.

Workers who are on Special Pass and without Singpass accounts can approach their case officers for any assistance.