Reports of Errant Use of Personal Mobility Devices or Power-assisted Bicycles Made via MyTransport App

Miss Rachel Ong asked the Minister for Transport (a) for each year from 2019 to 2023, how many reports relating to errant users of personal mobility devices, power-assisted bicycles and personal mobility aids have been made via the MyTransport app; (b) what percentage of such incidents are reported via the app; (c) what alternative platforms are available for those who are not adept in using mobile apps to report such incidents; and (d) whether such function can be integrated into the One Service app.

Members of the public have been able to lodge reports via MyTransport app since 31 July 2019. Since then, the Land Transport Authority (LTA) had received 3,093 reports in 2019, 3,402 reports in 2020, 955 reports in 2021, 899 reports in 2022 and 747 reports in 2023. These reports make up about 36% of the 25,551 reports on errant users received between 31 July 2019 and 31 December 2023.

Members of the public can also use the OneService App to report such cases of errant users. For those who prefer not to use mobile apps, they can call the LTA hotline at 1800 2255 582 or submit the feedback form on LTA’s website.