Percentage of HDB BTO Homeowners Reporting Defects that Required Rectification after Key Collection

Mr Fadli Fawzi asked the Minister for National Development (a) in each of the last five years, what percentage of HDB BTO homeowners have reported defects that require rectification after collecting their keys; and (b) what steps is HDB taking to reduce the rate of defects or to ensure that more defects are rectified during the quality control process before the handing over of keys.

The Housing and Development Board (HDB) is committed to a high quality of construction for all its flats and has consistently achieved an average score of 95 out of 100 over the past five years on the Construction Quality Assessment System. This quality score is either comparable to or exceeds the scores achieved by many private residential developments over the same period.

HDB also provides new HDB flat owners with a one-year Defects Liability Period (DLP) as part of the standard handover process for all new flats, so that outstanding issues can be rectified by the BTO contractor. Over the last five years, an average of 65% of homeowners have provided feedback during the DLP. More than 95% of the reported cases involve minor defects, such as scratches, alignment or paintwork. Nearly all of these are rectified within 14 working days, often done at the same time as homeowners’ own renovation works, before they move into their flat.

HDB will continue to work closely with construction partners to keep high standards of workmanship and quality and to explore ways to further improve the move-in experience for flat buyers.