Protocols for Triaging and Referral of Scam Victims with Signs of Acute Psychological Distress

Ms Elysa Chen asked the Coordinating Minister for National Security and Minister for Home Affairs (a) whether there are established protocols for the early triaging and referral of scam victims showing signs of acute psychological distress; and (b) how the Ministry ensures that these individuals are provided with timely access to trained Victim Care Officers, mental health professionals or appropriate community resources.

Scam victims who request for psychological support or are assessed to suffer from acute psychological distress will be referred by the Investigation Officer to the Victim Care Cadre Programme.

Under the programme, trained Victim Care Officers (VCOs) provide psychological first aid to the victims. The VCOs may also refer the victims to community and professional resources for longer-term psychological support.