Complaints Lodged by Third-party Lift Contractors on OEM Vendors' Non-adherence to Voluntary Commitments for Repairs and Warranty Periods

Mr Gerald Giam Yean Song asked the Minister for National Development (a) how many complaints have been lodged by BCA-registered third-party lift contractors since 2019 regarding Original Equipment Manufacturer (OEM) vendors’ non-adherence to voluntary commitments; (b) how does the Competition and Consumer Commission of Singapore enforce the fair, reasonable, and non-discriminatory pricing commitments by OEM vendors; and (c) what improvements in pricing, delivery time, and warranty periods have been observed since 2019.

The Building Construction Authority and Competition and Consumer Commission of Singapore (CCS) have not received any feedback regarding Original Equipment Manufacturer vendors' non-adherence to voluntary commitments since 2019.

If there are complaints lodged by third-party lift contractors regarding non-adherence to the commitments, CCS will investigate and take necessary action.