Eligibility and Appeal Avenues for Merchants to Participate in CDC Voucher Scheme

Mr Low Wu Yang Andre asked the Acting Minister for Culture, Community and Youth (a) what specific criteria determine the eligibility to participate in the CDC Voucher Scheme for merchants not located in HDB premises; (b) how are these criteria and the grounds for appeal communicated to rejected applicants; and (c) what steps are being taken to ensure consistent and transparent application of the criteria nationwide.

The Community Development Council (CDC) vouchers scheme was first introduced in June 2020 during the COVID-19 pandemic with two key objectives: to help Singaporean households cope with the cost of living; and to support hawkers and heartland merchants.

In line with the policy intent, our aim is to onboard hawkers and merchants in the Housing and Development Board (HDB) heartlands, such as those in the NEA-managed centres and HDB heartlands, including shops which offer daily goods or services.

However, there are instances where few or no heartland merchants are found within or near residential areas. In such locations, we have onboarded, on a case-by-case basis, small businesses that provide goods and services needed by residents.

In 2023, we responded to residents' requests to further alleviate their expenses by widening the usage of CDC vouchers to supermarkets. However, only half of the vouchers received could be used at supermarkets and the remaining half were for use at heartland merchants.

This balanced approach meets both the needs of residents, as well as supports our heartland businesses. The spend rate for the 2024 tranche of CDC Vouchers was 97%. In a January 2025 survey, 98% of residents responded that there were "enough participating merchants" near their homes to patronise and spend their vouchers.

To date, we have onboarded over 23,000 hawkers and heartland merchants on the CDC voucher scheme. CDCs will continue to work closely with key partners, including the Federation of Merchants' Association, Singapore, Heartland Enterprise Centre Singapore and various merchant and hawker associations, to onboard eligible merchants in the heartlands.

The Government remains committed to ensuring that the CDC vouchers scheme best serves Singaporean households and boosts our local businesses. We will continue to monitor and review its implementation from time to time, to ensure its reach and effectiveness.