Complaints about Clinical Services Provided by Mental Health Professionals

Ms He Ting Ru asked the Minister for Health (a) since 2022, how many complaints have been received by the Ministry about the clinical services provided by mental health professionals; (b) what are the main concerns reported; and (c) what steps will be taken to educate the public on avenues for advice and support should they have issues about services rendered by mental health professionals.

Since 2022, the Ministry of Health (MOH) has received less than 20 complaints regarding clinical services provided by mental health professionals. These complaints were mainly about quality of care, professional standards and clinical competency.

Members of the public who wish to provide feedback on the services or conduct of mental health professionals may do so via the respective professional boards or associations. These include the Singapore Medical Council, the Singapore Nursing Board and the Allied Health Professions Council under MOH for occupational therapists, as well as the Social Work Accreditation and Advisory Board under the Ministry of Social and Family Development.

In addition, the Healthcare Services Act regulates the provision of mental health services under licensable healthcare service providers to safeguard patient safety and welfare. The public may also provide feedback on such services to MOH.