Help Available to Navigate ICA's Digital-only Services

Debated in Parliament on 26 Feb 2025.

Summary written by AI (learn more)

Mr. Gerald Giam raised concerns about the proportion of ICA services that are digital-only and the challenges faced by individuals lacking digital literacy or access to necessary tools.
He inquired about the number of people who sought assistance from ICA due to difficulties with the digital application process and whether there is a structured support system in place.
Minister K Shanmugam responded that approximately 95% of ICA applications are submitted online, and assistance is available at the ICA Services Centre for those needing help.
The ICA does not keep track of the number of individuals seeking help with online applications.

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Gerald Giam Yean Song

Mr Gerald Giam Yean Song asked the Minister for Home Affairs (a) what proportion and which of ICA services accept only digital applications; (b) in the past year, how many persons have approached or been referred to ICA for assistance due to their inability to navigate the digital application process, including because of their lack of digital literacy, SingPass or e-payment facilities; and (c) whether ICA has a structured process, including an in-person digital support helpdesk, to assist such applicants and ensure that no applicant is left behind due to digital barriers.

K Shanmugam

The Immigration and Checkpoints Authority's (ICA's) services are generally digital by default and about 95% of applicants submit their applications online. Members of the public who require help to submit their applications online may approach officers at the ICA Services Centre for assistance. ICA does not track the number of persons who have approached or been referred to ICA for assistance with their online applications.

Summary written by AI (learn more)

Mr. Gerald Giam raised concerns about the proportion of ICA services that are digital-only and the challenges faced by individuals lacking digital literacy or access to necessary tools.
He inquired about the number of people who sought assistance from ICA due to difficulties with the digital application process and whether there is a structured support system in place.
Minister K Shanmugam responded that approximately 95% of ICA applications are submitted online, and assistance is available at the ICA Services Centre for those needing help.
The ICA does not keep track of the number of individuals seeking help with online applications.

Questions identified by AI (learn more)

Help Available to Navigate ICA's Digital-only Services | PAPERCUTS

Help Available to Navigate ICA's Digital-only Services

Debated in Parliament on 26 Feb 2025.

Summary written by AI (learn more)

Mr. Gerald Giam raised concerns about the proportion of ICA services that are digital-only and the challenges faced by individuals lacking digital literacy or access to necessary tools.
He inquired about the number of people who sought assistance from ICA due to difficulties with the digital application process and whether there is a structured support system in place.
Minister K Shanmugam responded that approximately 95% of ICA applications are submitted online, and assistance is available at the ICA Services Centre for those needing help.
The ICA does not keep track of the number of individuals seeking help with online applications.

Questions identified by AI (learn more)

Full Transcript

Gerald Giam Yean Song

K Shanmugam

Summary written by AI (learn more)

Mr. Gerald Giam raised concerns about the proportion of ICA services that are digital-only and the challenges faced by individuals lacking digital literacy or access to necessary tools.
He inquired about the number of people who sought assistance from ICA due to difficulties with the digital application process and whether there is a structured support system in place.
Minister K Shanmugam responded that approximately 95% of ICA applications are submitted online, and assistance is available at the ICA Services Centre for those needing help.
The ICA does not keep track of the number of individuals seeking help with online applications.

Questions identified by AI (learn more)

Help Available to Navigate ICA's Digital-only Services

Summary

Questions Identified

Full Transcript

Gerald Giam Yean Song

K Shanmugam

Summary

Questions Identified

Help Available to Navigate ICA's Digital-only Services

Summary

Questions Identified

Full Transcript

Gerald Giam Yean Song

K Shanmugam

Summary

Questions Identified