Food-related Complaints Received through Forward Assurance and Support Team, and FWMOMCare Mobile App

Mr Louis Ng Kok Kwang asked the Minister for Manpower (a) in each year for the past five years, how many complaints on food-related issues have been received through the (i) Forward Assurance and Support Team and (ii) FWMOMCare mobile application; and (b) how many of these complaints led to (i) investigations (ii) warnings and (iii) prosecutions.

Prior to 2022, the Ministry of Manpower (MOM) did not specifically track such food-related complaints. Between 2022 and 2024, Forward Assurance and Support Team officers received an average of 35 complaints on food-related issues per year through various channels, including the FWMOMCare mobile application. Most complaints were resolved by engaging the affected migrant workers and their employers without the need for further investigation. Only one case resulted in a warning and there were no prosecutions under the Employment of Foreign Manpower Act. For issues on food safety and hygiene, MOM will refer them to the Singapore Food Agency for further investigation.