Requirements on Licensed Taxi Rental and Private Hire Companies with Significant Market Share to Provide Call Options for Non-technology Savvy Passengers

Ms Hazel Poa asked the Minister for Transport whether he will consider imposing licensing conditions on companies with a significant market share of the taxi and private hire transport sectors to offer telephone booking and cash payment options so as to cater to passengers who are not technology-savvy.

Call-booking trips currently make up about 1% of all point-to-point trips. As announced at the Ministry of Transport's Committee of Supply, ComfortDelGro will continue to offer call-booking services as it currently fulfils more than 99% of these trips. [Please refer to "Committee of Supply – Head W (Ministry of Transport)", Official Report, 5 March 2024, Vol 95, Issue 130, Budget section.]

All taxi and ride-hail operators already accept cash payment for street-hail and ride-hail services.