Debated in Parliament on 24 Sep 2025.
Mr Abdul Muhaimin Abdul Malik asked the Acting Minister for Transport whether the Ministry will consider streamlining the Travel Smart Journeys initiative by allowing fare incentives to be automatically applied at the point of payment, rather than requiring prior enrolment through the SimplyGo app.
Mr Abdul Muhaimin Abdul Malik asked the Acting Minister for Transport (a) what is the current adoption rate of the enhanced Travel Smart Journeys initiative which requires commuters to enrol via the SimplyGo app to receive fare incentives, and (b) whether the Ministry intends to increase participation among eligible commuters; and (c) if so, how so.
Ms He Ting Ru asked the Acting Minister for Transport (a) whether the Ministry has seen a noticeable impact on peak-hour crowding at the North East MRT Line stations as a result of the enhancement of the Travel Smart Journeys (TSJ) initiative on 2 January 2025;
The Travel Smart Journeys (TSJ) initiative was introduced in February 2020 to encourage commuters to adjust their commute away from busier segments of our mass rapid transit (MRT) network during the morning peak period. In January this year, we enhanced the initiative by introducing incentives for commuters who shift the timing of their travel, increasing the maximum rebates to 80% of fares and adding more bus services which qualify for the rebates.
Consequently, approximately 7,000 more commuters have benefitted. Instead of taking the North-East Line (NEL) during the morning peak period, about eight in 10 adjusted their travel time on NEL to before or after peak hours, while the rest switched to taking buses. Adoption rate of Travel Smart Journeys is still low and we are looking to enhance the programme to encourage more commuters to consider shifting their timing or changing their mode of transport.
To enjoy the benefits of TSJ, commuters can easily enrol through the SimplyGo app. Points can then be calculated and awarded to their account for each eligible journey. Use of the SimplyGo app allows commuters to accumulate points before redeeming in blocks and encourages sustained use of the TSJ programme. The Land Transport Authority will continue to improve TSJ to benefit more commuters.
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