Solutions to Defray Cost Increases in National Library Board's Decision to Cease Subscription to E-learning Platform

Sir, the National Library Board (NLB) is committed to making e-learning resources accessible to all, as part of its expanded range of content formats to support reading, learning and discovery.

The current contract for Udemy Business will expire on 15 December 2023. NLB has decided not to award a fresh contract to Udemy Business because the new licensing model will cover a much smaller number of courses than what is available today and restrict the number of users allowed to access these courses. The new licensing model is also several times more expensive than the current contract. Notwithstanding this, Singaporeans who have a continued interest in courses offered by Udemy Business can use their SkillsFuture Credit for such courses and submit their claims directly to the SkillsFuture Singapore (SSG) for reimbursement upon completion of their course.

NLB will also continue to identify suitable e-learning resources to replace the offerings by Udemy Business and expects to make available new resources in the coming months. NLB will continue to work with SSG and other local and overseas partners to provide more online learning resources and encourage lifelong learning among Singaporeans.

Thank you, Speaker. I have three supplementary questions for this question.

Firstly, can the Senior Minister of State share on a per user basis, what would be the cost involved if the subscriptions were kept, as opposed to how much it cost before the cost increases?

The second supplementary question is in relation to alternative platforms for the users, how do they measure up against the current Udemy Business platform?

And finally, how will the Ministry or, specifically, NLB assist members of the public with the transitions from the current platform to its replacements, especially when it comes to addressing their needs on work or studies?

Sir, the refreshed proposal from the Udemy Business on its online resources is through an open tender or an open procurement approach. I do not think it would be appropriate for me to share some of the commercial sensitivities that might be tied to the proposal. But, perhaps, allow me to elaborate. It is not just about the cost per user. It is about the restricted access to the courses that are available under this new licensing model, which we do not think will meet the needs of the learners in Singapore.

Allow me to use an analogy to explain. In the past, you go to a restaurant, you pay a price at the door, you go in. If it is a buffet, you choose what you want and you eat all you can. You can go to the cooked food section, there is a seafood section, a salad section, there are hot stations where they prepare food for you, then you have the drinks section and the desserts section. Choose what you want and eat all you can for a fixed price. But with a new model, maybe a restaurant tells you that the price that you pay at the door is a few times higher now; and when you go into the restaurant, you are only entitled to a plate of rice and maybe two or three dishes from the cooked food section. Anything else, you would have to top up or pay extra. So, now, you are no longer able to go to the salad section, you cannot go to the drinks section, you cannot go to the desserts section and you cannot go to the seafood section.

So, the question for us is: with a much more expensive and costly model, does this still meet the needs of our learners?

We assure the Member Ms Hany Soh and other Members that NLB is very concerned about the nutritional needs of our Singaporeans, especially the nutrition of the mind, their learning needs. We are actively exploring what other platforms can provide such needs for our learners.

At the same time, we also shared with many members of the public who wrote in about some of the other alternative resources. For example, you have LearnX, which is on learning.nlb.gov.sg. It is a platform where NLB provides curated resources for our learners. We also shared a list of other platforms that are available for learners to tap on in the meantime, as we look at other resources, other online platforms for our learners, in the future.

So, I wish to assure Members that this is something that NLB is very, very keen on because we want to support the lifelong learning and discovery needs of Singaporeans of all ages.

Thank you, Mr Speaker, and I thank the Senior Minister of State for his reply.

I just heard the Senior Minister of State say that learners can use the SkillsFuture Credit to claim for Udemy courses. But the last time I checked on the SkillsFuture website, Udemy courses are not available. It used to be, a long time ago, but it was discontinued for some time already. And, as far as I know, there is only one online course provided called eCornell. So, can the Senior Minister of State confirm that what he said just now is still accurate?

Sir, I would have to get back to Mr Giam for his question. [Please refer to "Clarification by Senior Minister of State for Communications and Information", Official Report, 22 November 2023, Vol 95, Issue 117, Oral Answers to Questions section.]

From the information I am given, it is possible for Singaporeans who have continued interest in courses offered by Udemy Business to use their SkillsFuture Credit for such courses and submit these claims directly to SSG for reimbursement upon completion of their course. But perhaps, if Mr Giam would like to seek specific clarification on specific courses, he can write to us. We will take a look and check it out.