Including Disputes Involving Billing-on-Behalf Services in IMDA's Alternative Dispute Resolution Scheme

Debated in Parliament on 7 Nov 2023.

Summary written by AI (learn more)

Ms See Jinli Jean asked why disputes over billing-on-behalf services, such as App Store purchases, are excluded from IMDA’s Alternative Dispute Resolution (ADR) Scheme and whether they could be included.
Mrs Josephine Teo explained that the ADR Scheme only covers licensed telecommunications and media services, and billing-on-behalf services are excluded because they fall outside IMDA’s regulatory mandate.
She noted that consumers can still seek resolution for such disputes through other avenues like the Consumers Association of Singapore and the Small Claims Tribunal.
The debate highlighted the limitation of IMDA’s authority and the availability of alternative dispute resolution options for non-licensed services.

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Full Transcript

See Jinli Jean

Ms See Jinli Jean asked the Minister for Communications and Information (a) what are the considerations for excluding disputes involving billing-on-behalf-services in IMDA’s Alternative Dispute Resolution Scheme; and (b) whether the Ministry will consider including disputes on such services, especially those involving App store purchases, in the Scheme.

Mrs Josephine Teo

The Alternative Dispute Resolution (ADR) Scheme covers disputes over billing and unsolicited charges for telecommunications and media services which are licensed by IMDA. These include mobile, fibre broadband and pay TV services. Services that are not licensed by IMDA, such as billing-on-behalf services, are excluded from the Scheme as these are outside IMDA’s regulatory mandate and authority.

For disputes concerning services which are not licensed by IMDA, consumers continue to have access to a range of dispute resolution options, such as the Consumers Association of Singapore and the Small Claims Tribunal.

Summary written by AI (learn more)

Ms See Jinli Jean asked why disputes over billing-on-behalf services, such as App Store purchases, are excluded from IMDA’s Alternative Dispute Resolution (ADR) Scheme and whether they could be included.
Mrs Josephine Teo explained that the ADR Scheme only covers licensed telecommunications and media services, and billing-on-behalf services are excluded because they fall outside IMDA’s regulatory mandate.
She noted that consumers can still seek resolution for such disputes through other avenues like the Consumers Association of Singapore and the Small Claims Tribunal.
The debate highlighted the limitation of IMDA’s authority and the availability of alternative dispute resolution options for non-licensed services.

Questions identified by AI (learn more)

Including Disputes Involving Billing-on-Behalf Services in IMDA's Alternative Dispute Resolution Scheme | PAPERCUTS

Including Disputes Involving Billing-on-Behalf Services in IMDA's Alternative Dispute Resolution Scheme

Debated in Parliament on 7 Nov 2023.

Summary written by AI (learn more)

Ms See Jinli Jean asked why disputes over billing-on-behalf services, such as App Store purchases, are excluded from IMDA’s Alternative Dispute Resolution (ADR) Scheme and whether they could be included.
Mrs Josephine Teo explained that the ADR Scheme only covers licensed telecommunications and media services, and billing-on-behalf services are excluded because they fall outside IMDA’s regulatory mandate.
She noted that consumers can still seek resolution for such disputes through other avenues like the Consumers Association of Singapore and the Small Claims Tribunal.
The debate highlighted the limitation of IMDA’s authority and the availability of alternative dispute resolution options for non-licensed services.

Questions identified by AI (learn more)

Full Transcript

See Jinli Jean

Mrs Josephine Teo

Summary written by AI (learn more)

Ms See Jinli Jean asked why disputes over billing-on-behalf services, such as App Store purchases, are excluded from IMDA’s Alternative Dispute Resolution (ADR) Scheme and whether they could be included.
Mrs Josephine Teo explained that the ADR Scheme only covers licensed telecommunications and media services, and billing-on-behalf services are excluded because they fall outside IMDA’s regulatory mandate.
She noted that consumers can still seek resolution for such disputes through other avenues like the Consumers Association of Singapore and the Small Claims Tribunal.
The debate highlighted the limitation of IMDA’s authority and the availability of alternative dispute resolution options for non-licensed services.

Questions identified by AI (learn more)

Including Disputes Involving Billing-on-Behalf Services in IMDA's Alternative Dispute Resolution Scheme

Summary

Questions Identified

Full Transcript

See Jinli Jean

Mrs Josephine Teo

Summary

Questions Identified

Including Disputes Involving Billing-on-Behalf Services in IMDA's Alternative Dispute Resolution Scheme

Summary

Questions Identified

Full Transcript

See Jinli Jean

Mrs Josephine Teo

Summary

Questions Identified