Allowing Cancellation of Bookings for Facilities in ActiveSG App

Assoc Prof Jamus Jerome Lim asked the Minister for Culture, Community and Youth whether the ActiveSG app can be modified to allow users to cancel confirmed bookings of facilities.

The ActiveSG app does not allow users to cancel confirmed bookings of facilities. This helps to minimise hoarding and last-minute cancellation of bookings and ensures that more Singaporeans can access public sports facilities.

We assure users of ActiveSG facilities that should they not be able to use the booked facility due to unforeseen circumstances, such as illness or inclement weather, they can write in to ActiveSG and will either be granted a replacement booking or offered a refund by writing in to ActiveSG. As soon as ActiveSG is notified of the cancellation, it will release the slot for public booking.

Our public sports facilities have been well-utilised during periods of peak demand, with few unused bookings. We will continue to monitor users’ experiences in booking and using ActiveSG sports facilities to better serve the public.