Procedures for Disembarking Airline Passengers when Aircraft are Faced with Technical Problems on Tarmac

Ms Joan Pereira asked the Minister for Transport what are the procedures for retaining and disembarking passengers when planes have technical problems on the tarmac of Changi Airport.

Airlines have standard operating procedures to deal with the situation where their aircraft encounters a technical issue on the ground.

Depending on the nature of the issue, the airline may decide to disembark its passengers, taking into consideration the effort and estimated time needed to rectify the problem and the impact on passengers to whom the airline has a duty of care.

Changi Airport Group works closely with airlines to minimise inconvenience to passengers when there is a disruption to their flights.