System to Collate Feedback from Town Councils on Maintenance Crews' Work on Lifts at HDB Blocks

Mr Murali Pillai asked the Minister for National Development (a) whether HDB has in place a system to collate feedback from Town Councils on the quality of maintenance crews' work on lifts at HDB blocks installed and maintained by lift contractors under HDB contracts; and (b) whether such inputs are used by HDB to gauge the suitability of lift contractors to be issued contracts for installation of lifts for future HDB projects to ensure a high standard of maintenance of installed lifts during their lifecycles.

All lifts in the Housing and Development Board (HDB) estates are monitored by the Tele-Monitoring System (TMS) which collects data from lifts and alerts the lift contractors in the event of a fault or breakdown. The quality of the lift maintenance crews’ work is reflected in the lift fault rate, which is computed based on the number of faults captured in the TMS and user-reported faults. Lower quality maintenance works would result in higher lift fault rates.

In HDB’s tenders for supply and installation of new lifts, the lift fault rate is one of the evaluation criteria. Tenderers with a higher lift fault rate will be given a lower score during the evaluation. Lift maintenance contracts in tenders also have built-in levers to ensure quality maintenance of installed lifts by lift maintenance contractors.