Officers on Live Video Stream of Emergency Video System to Communicate with 999 or 995 Callers in Dialects or Other Languages

Ms Joan Pereira asked the Minister for Home Affairs with regard to the live video stream function on the Emergency Video System which allows "999" or "995" callers to provide real-time location and visual information of the emergency incident, how will it be ensured that there are officers who can communicate with callers who can only speak in dialects or other languages.

The Emergency Video System operators are the same pool of operators who answer and process "999" and "995" calls. The Operations Centres of the Singapore Police Force and Singapore Civil Defence Force each maintains a pool of operators with the ability to converse in Singapore's four official languages, as well as some dialects commonly used in Singapore.