Public Officers Registered as Well-Being@Gov Programme Users

Ms Eileen Chong Pei Shan asked the Prime Minister and Minister for Finance (a) how many public officers are registered users of the Well-Being@Gov programme to date; (b) what percentage of these actively use the app monthly; (c) what is the average coaching and counselling credit consumption rate per officer; and (d) how does the Public Service Division (PSD) track and assess the programme's efficacy and cost-effectiveness.

The Well-being@Gov programme is part of the Public Service's broader effort to support the well-being of public officers. Well-being@Gov is an employee wellness programme that provides officers with on-demand access to well-being support measures via an app, including well-being screening tools, self-care resources and personalised coaching and counselling services.

We rolled out Well-being@Gov from March 2024 and, to date, over 100 agencies have onboarded their officers, with an average of 10% actively using the app every month for the past one year. Officers who do use coaching and counselling services consume about 2.5 hours of coaching or five hours of counselling on average.

The Public Service Division evaluates the programme through user satisfaction surveys, usage analytics and agency feedback surveys. The response to the programme has been encouraging.

The work of a public officer is increasingly complex and the speed of change they face is accelerating. The Public Service is, therefore, committed to their well-being. Beyond the Well-being@Gov programme, the Public Service currently has a network of about 1,800 Well-being Ambassadors across agencies to provide peer support and promote mental well-being awareness at the workplace. Training in basic mental health first aid is also available for managers to better support their staff.