Complaints against Day Activity Centres and Long-term Care Facilities, and Cases Referred to Police

Ms He Ting Ru asked the Minister for Social and Family Development in each of the past five years (a) how many complaints or reports have been made against (i) day activity centres and (ii) long-term care facilities; (b) how many of such complaints or reports have been investigated by the Ministry; and (c) how many of the investigated cases have been referred to the Police for further investigation.

From 2019 to 2023, the Ministry of Social and Family Development (MSF) received an average of about 30 service-related complaints or reports each year against day activity centres (DAC)1 and MSF-funded adult disability homes (ADH)2, sheltered homes (SH)3 and welfare homes (WH)4 .

MSF investigates all complaints and reports and refers cases to the Police for further investigation when it suspects that an offence may have been committed. Of the cases in the past five years, three were referred to the Police for further investigation.