Criteria Used in Assessing Electricity Retailer's Application to Pass on Additional Costs to Consumers
- Louis Ng asked the criteria the Energy Market Authority (EMA) uses to assess electricity retailers' applications to pass carbon tax costs to consumers.
- Retailers offer standard price plans (SPPs) where rates cannot change mid-contract and non-SPPs where rates can change only as per clearly specified clauses upfront.
- Retailers must ensure rate changes are reasonable and compliant with contracts, and the EMA will investigate and act against unfair pricing or practices.