Monies Wrongly Credited into Bank Accounts
- Er Dr Lee Bee Wah asked if there is a rise in cases of money wrongly credited to bank accounts and whether banks are required to freeze and return such funds.
- Tharman Shanmugaratnam responded that erroneous transfers are rare, banks assist by contacting the recipient’s bank for a refund, and retaining mistaken funds is an offence; however, banks are not required to automatically freeze or return money to prevent abuse.
- The Monetary Authority of Singapore (MAS) guidelines emphasize consumer responsibility for accurate payments, banks’ duty to assist, and the need to report fraud to police promptly.
- MAS and the industry will continue to work on raising consumer awareness to minimize wrongful e-payments, similar to the approach for cheques.