Penalties for Dishonest Retailers
- The Ministry of Trade and Industry is reviewing the Consumer Protection (Fair Trading) Act to enhance penalties, prevent errant retailers from forming new companies, and streamline consumer complaint processes with CASE and the Small Claims Tribunal, with amendments targeted for completion before mid-year.
- Enforcement will be strengthened through closer collaboration between the Ministry, CASE, the Police, and mall operators, including investigating criminal elements under the Penal Code and considering an agency to handle consumer protection investigations.
- Interim measures are being implemented, such as working with mall management on tenancy agreements, raising retailer standards, and monitoring complaints, while public consultation will occur before finalizing legislative changes.