Tracking Outcomes and Equity of Government-funded Social Service Programmes and Impacts on Policy Modifications
Elysa Chen asked about the monitoring and evaluation frameworks used by the Ministry of Social and Family Development (MSF) for government-funded social service programs and whether findings influenced recent policies. Masagos Zulkifli explained that MSF analyzes population-level outcomes and through various performance indicators at the program level to ensure support reaches those in need. An example is the KidSTART evaluation, which showed positive results in parent-child interactions and child development outcomes, leading to the decision to scale the program nationwide. Additionally, the National Council of Social Service launched the Sector Evaluation Framework and published a report comparing youth program outcomes, highlighting the importance of program fidelity.