Quality Control for Lift Installation and Maintenance
- HDB employs a stringent two-stage lift procurement process with a Price-Quality Method and conducts additional audits and stress tests before commissioning, while also imposing a one-year Defects Liability Period with penalties for contractors who fail to meet breakdown limits.
- For persistent lift faults, HDB addresses root causes like renovation damage rather than automatically replacing lifts, and it has launched a Lift Surveillance System in new blocks to monitor contractor behavior and enhance safety.
- The Town Councils are responsible for maintenance agreements post-DLP, and the Competition Commission is investigating anti-competitive behavior to ensure third-party contractors can access essential spare parts.
- HDB previously tested designating a lift for renovation and moving but found it increased average waiting times, so such a design change is not being pursued at this time.
- All stakeholders—HDB, Town Councils, and residents—must collaborate to maintain lift reliability and safety, with ongoing efforts to tighten standards and processes.