Enhanced Immigration Automated Clearance System Fingerprint Detection Failure Rate
- Joan Pereira inquired about the fingerprint detection failure rate in the enhanced Immigration Automated Clearance System (eIACS) and suggested measures like placing moisturiser to help travellers with dry fingers.
- K Shanmugam responded that about 3% of eIACS users face fingerprint matching issues due to factors like faded, scarred, or excessively wet or dry prints, and they are redirected to manned counters.
- ICA plans to introduce iris scan technology within two years to complement fingerprint matching, providing an alternative for travellers with fingerprint difficulties.
- The new iris scan technology aims to enhance automated immigration clearance by offering an additional verification method for identity confirmation.