Investigation Process for Complaints Lodged by Prison Inmates on Mistreatment
- The Singapore Prison Service (SPS) has established multiple channels for inmates to lodge complaints, including direct reporting to prison officials, through family or MPs, or to the Board of Visiting Justices and Board of Visitors, which conduct unannounced inspections and follow up on feedback.
- Investigations into mistreatment complaints, especially those involving prison officers, are conducted by a provost team that gathers statements and evidence, with findings reviewed by SPS senior management; disciplinary actions, including fines or dismissal, are taken if officers are found guilty, and cases with potential criminal offences are referred to law enforcement.
- From 2016 to 2020, SPS received an average of 12 mistreatment complaints annually, with two substantiated cases involving unauthorized use of force, resulting in fines for the officers; an Independent Review Panel exists for serious misconduct across Home Team agencies but has not yet been used for SPS cases.