Causes for IT Glitch that Resulted in Patients Receiving Mislabelled Medicines
- An IT vendor’s unapproved code change caused a system glitch in GP Connect that printed wrong dosage labels for over 100 clinics and 800 patients, though correct medicines and quantities were dispensed and no adverse effects were reported.
- IHiS investigated, notified clinics, enhanced testing and monitoring, and is reviewing procedures to prevent future software errors, while clinics manually corrected labels during the incident.
- Health Ministry noted existing clinic practices for prescription verification and will work with medical bodies to improve medication safety, while considering new technologies like blockchain for data security.