Appeals Received for Silver Support Scheme and Publicity Effort to Raise Awareness for Scheme's Intentions
Liang Eng Hwa asked about the number and nature of appeals related to the Silver Support Scheme over the past three years. Tan See Leng reported an average of 11,300 appeals annually, constituting around 4% of recipients, mainly due to changes in seniors' circumstances. Eligibility for the scheme is automatically assessed based on annual criteria, and seniors can update their information through the CPF Board. The Ministry provides information about the scheme through letters in multiple languages and uses community outreach to raise awareness. Additional support options are available for seniors seeking help with eligibility or information about the scheme.